The 11pm WhatsApp
Sellers message when their shift ends. An enquiry left unanswered overnight is a competitor's pickup at 8am.
Built only for recycling & waste
Your bilingual AI receptionist for seamless service.
Sapa answers chat, WhatsApp, email and voice in Bahasa Indonesia and English — qualifying scrap and waste enquiries, capturing material, volume and pickup address, and escalating to your team the moment a human is needed.
No credit card to join · Live in a day · Cancel anytime
- < 4s
- First reply, any hour
- 2 languages
- Bahasa Indonesia + English
- 4 channels
- Chat · WhatsApp · Email · Voice
WhatsApp
Web chat
Email
Voice
WhatsApp Business · +62 812 •••• 4417
Sapa is answeringHalo pak, saya ada rongsok besi tua sama kardus. Bisa dijemput?
Hi, I have scrap iron and cardboard. Can you collect it?
Captured automatically
- Materials
- Scrap iron · Cardboard
- Est. volume
- 300 kg · 80 kg
- Location
- Bekasi Timur
- Truck access
- Light truck (engkel)
- Route match
- Thu 09:00–11:00
- Lead score
- High — priced above floor
Handed to your team
Qualified pickup, 380 kg mixed, East Bekasi. Slot held for Thursday. Full transcript attached.
Designed with operators across the archipelago
Bumi Daur UlangNusantara Scrap Co.PT Hijau KembaliBank Sampah MelatiJaya Plastik RecyclingSirkular.idLimbah Cerdas BandungGreen Loop Surabaya
Illustrative placeholders — Sapa is onboarding its first cohort.
The leak
Your best leads arrive when nobody is at the desk
Scrap and waste enquiries don't respect office hours, and they rarely arrive complete. Sapa was built for exactly this shape of conversation.
The same twelve questions
Do you take PET? What's today's price for aluminium? Do you collect in Bekasi? Your team retypes the same answers all day instead of running routes.
Half a lead is no lead
"Ada besi tua" with no weight, no address and no access details can't be priced, routed or scheduled — so it sits in the inbox and cools.
Everywhere they reach you
One receptionist. Every channel your customers actually use.
Threads merge into a single customer timeline, so nobody has to repeat themselves when a conversation moves from WhatsApp to a phone call.
Where Indonesian scrap trade actually happens. Sapa replies on your WhatsApp Business number, including voice notes.
Voice notes · Photos of the load · Location pins
Web chat
A lightweight widget for your site that answers price and coverage questions before a visitor bounces.
One script tag · Mobile-first · Bilingual by default
Corporate and municipal enquiries answered in the register they expect, with quotes and documents attached.
Tender enquiries · Quotes · Manifest follow-up
Voice
Inbound calls picked up on the first ring and outbound confirmation calls before a truck rolls.
Inbound reception · Pickup confirmations · Call summaries
Platform
It already knows your business, because it only knows this business
Sapa isn't a general-purpose bot you have to teach from scratch. It ships understanding materials, grades, weights, routes and the words your customers actually use.
Vertical knowledge
Material-aware out of the box
PET, HDPE, cardboard, aluminium, copper, e-waste, used cooking oil — plus the trade slang your customers type: rongsok, besi tua, kardus, gram.
Pricing
Answers today's price, from your list
Quote live buying prices per material and grade, with rounding rules, a validity window and a floor price you control. Never quote below your margin.
Qualification
Lead capture built for scrap
Material, estimated weight, condition, pickup address, truck access, preferred window and contact — captured in conversation, not a form.
Language
Bilingual, and code-switch fluent
Replies in Bahasa Indonesia, English, or the mix your customers actually write in — including regional phrasing and typo-heavy mobile keyboards.
Operations
Scheduling against real route capacity
Sapa proposes slots your trucks can actually serve, confirms the address with a location pin, and sends the reminder the day before.
Escalation
Human handoff with the whole story
When it's a tender, a complaint or a price negotiation, your agent gets the summary, the transcript and every captured field. No "please repeat".
Compliance
Weighbridge & manifest follow-up
Chases the paperwork your buyers need — weight tickets, photos of the load, manifest numbers — so month-end reconciliation isn't a scavenger hunt.
Visibility
A daily digest that reads like a shift report
Enquiries answered, pickups booked, leads escalated, questions Sapa couldn't handle — one message every morning, in your language.
Why Sapa
Horizontal tools make you build the vertical yourself
Chat suites, NLU platforms and global AI support agents are all capable. None of them arrive knowing what a kilo of mixed HDPE is worth in Bekasi on a Tuesday.
Understands materials, grades and trade slang on day one
- IncludedSapa
- Not offeredIndonesian chat suites
- Possible, with workEnterprise NLU platforms
- Not offeredGlobal AI support agents
Quotes today's buying price from your own list
- IncludedSapa
- Not offeredIndonesian chat suites
- Possible, with workEnterprise NLU platforms
- Not offeredGlobal AI support agents
Captures weight, truck access and pickup address
- IncludedSapa
- Not offeredIndonesian chat suites
- Possible, with workEnterprise NLU platforms
- Not offeredGlobal AI support agents
Bahasa Indonesia + English + code-switching
- IncludedSapa
- IncludedIndonesian chat suites
- IncludedEnterprise NLU platforms
- Possible, with workGlobal AI support agents
Chat, WhatsApp, email and voice in one plan
- IncludedSapa
- Possible, with workIndonesian chat suites
- Possible, with workEnterprise NLU platforms
- Possible, with workGlobal AI support agents
Live in a day, with no integration project
- IncludedSapa
- Possible, with workIndonesian chat suites
- Not offeredEnterprise NLU platforms
- Possible, with workGlobal AI support agents
Priced for an Indonesian SME, from $39/month
- IncludedSapa
- Possible, with workIndonesian chat suites
- Not offeredEnterprise NLU platforms
- Not offeredGlobal AI support agents
IncludedIncludedPossible, with workPossible, with workNot offeredNot offered
Comparison describes Sapa's positioning against typical offerings in each category at launch. Competitor products change quickly — always check their current documentation.
Getting started
Live before the week is out
No integration project, no data science team, no six-week discovery phase.
- 01
Tell Sapa about your yard
Materials you buy, today's prices, service areas, truck types, opening hours and the questions you're tired of answering. About twenty minutes.
- 02
Connect your channels
Point your WhatsApp Business number, drop one script tag on your site, forward your enquiries inbox, and route your phone line.
- 03
Sapa answers, you run the yard
Enquiries get answered and qualified around the clock. Anything human lands with your team, with full context and a morning digest.
Live demo
Ask Sapa something a customer would ask
This is the real receptionist model, answering as a mid-sized recycler in Bekasi. Write in Bahasa Indonesia, English, or a mix — it should handle all three.
e.g. Bisa jemput kardus 200 kg di Bekasi hari Kamis?
Demo only. Prices, routes and availability shown here are illustrative sample data, not a real quotation.
Social proof
What we're hearing from the first cohort
Operators, aggregators and waste banks piloting Sapa across Java.
“The overnight messages used to sit until 8am. Now they're answered, priced and half of them already have a slot on the Thursday route before I open my laptop.”
“Our members write in a mix of Bahasa and local shorthand. It's the first system that didn't need me to translate for it.”
“What sold me wasn't the AI. It was that a lead arrives with weight, address and truck access already filled in.”
Placeholder testimonials from fictional companies, shown to illustrate the layout while our first cohort is onboarding.
Pricing
Priced for a yard, not an enterprise
Start on chat, add WhatsApp and email as volume grows, switch on voice when the phone becomes the bottleneck.
Sinyal
Web chat only. The fastest way to stop losing website visitors.
$39/month
- Web chat widget, bilingual
- 500 conversations / month
- Material & price list answers
- Lead capture to email
- Business-hours escalation
- 2 team seats
Sapa Pro
Chat, WhatsApp and email together — the plan most yards settle on.
$79/month
- Everything in Sinyal
- WhatsApp Business + email inbox
- 2,000 conversations / month
- Pickup scheduling with route capacity
- 24/7 escalation rules & routing
- Daily digest + weekly summary
- 5 team seats
Suara
Add voice. For operations where the phone still rings all day.
$149/month
- Everything in Sapa Pro
- Inbound & outbound voice reception
- 6,000 conversations / month
- Weighbridge & manifest follow-up
- Multi-site routing & service areas
- Dedicated onboarding
- 15 team seats
Prices in USD, charged through our secure payment provider. Blended across the cohort this averages about $79 per subscriber per month. Aggregators above 6,000 conversations — talk to us about volume terms.
Questions
The things operators ask us first
Still unsure? Join the waitlist and we'll walk your yard through it.
It answers natively in Bahasa Indonesia, including the informal, abbreviation-heavy way people actually type on a phone, and switches to English mid-conversation without missing context. It also handles the mixed register — an Indonesian sentence with English material names in it — which is how most scrap enquiries are written.
It says so, collects everything useful, and escalates. Your agent receives a summary, the full transcript and every captured field, so the first thing your customer hears from a human isn't "could you repeat that?". You set the rules for what always escalates — tenders, complaints, price negotiations above a threshold.
No. Sapa connects to your existing WhatsApp Business number. If you'd rather run a separate line for enquiries while your team keeps the old one, that works too — we'll set it up during onboarding.
That's the normal case, not the exception. You update your price list whenever the market moves — daily if you need to — and Sapa quotes from it immediately. You can set a floor price it will never quote below, and a validity window after which it offers to have a human confirm.
A guided form about your materials, prices, service areas and hours — roughly twenty minutes — then connecting your channels. Most yards are answering live enquiries the same day. There's no integration project and nothing to install on your machines.
Your conversations stay in your workspace and are encrypted in transit. We don't sell data or use your customer conversations to train models for anyone else, and you can request deletion of your data at any time.
Yes, any time, from your billing settings. Monthly plans stop at the end of the current period, and you can export your conversation history and captured leads on the way out.
Get started
Join the first cohort
We're onboarding a small group of recyclers, aggregators and waste banks. Leave your email and we'll get in touch with a setup slot.